Cancellation & Refund Policy

Customers may cancel a residential rooftop solar project booking at any time prior to the physical dispatch of materials from our warehouse.

If an engineer has already conducted an on-site physical 3D shadow analysis, roof load assessment, and single-line diagram (SLD) drawing, a nominal administrative fee of ₹2,000 to ₹3,500 will be deducted to cover engineer conveyance and CAD engineering costs. The entire balance of your booking deposit will be refunded immediately.

If a cancellation request is received after the solar panels, inverter, mounting structures, and cabling have already been handed over to the commercial logistics carrier:

• Actual two-way freight charges (dispatch freight + return warehouse transit) will be deducted.
• A standard 10% restocking and re-inspection fee applies to uncrate and recalibrate high-precision solar equipment.
• The net remaining amount will be refunded upon receipt and inspection of undamaged goods at our regional hub.

Once a solar rooftop system has been physically bolted to the roof, electrically wired, synchronized with the DISCOM grid, or commissioned, cancellation or return is strictly not possible due to custom structural anchoring and localized DISCOM asset registration.

Application processing fees, load-enhancement charges, and net-meter testing charges paid directly to government power distribution corporations (e.g. WBSEDCL, CESC, MSEDCL, UPPCL) are non-refundable government levies and cannot be reimbursed by Urja Setu.

In the unlikely event that any solar module glass arrives cracked, an inverter displays physical casing transit damage, or a component fails pre-commissioning testing:

All approved refunds are initiated within 24 business hours of cancellation approval and credited to the customer's original payment method (Bank Account via NEFT/RTGS, UPI, or Credit/Debit Card) within 5 to 7 business banking days.

Franchise application security tokens are 100% refundable if the applicant's designated territory is unavailable or if the application is rejected during background verification. Once territory exclusivity has been allocated, legal agreements executed, and marketing materials dispatched, refundability is governed by the executed Franchise Contract.